Position Summary

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Director, Multifamily Facilities - West Region to join our dynamic team for our

Summary/Objective

The Director, Multifamily Facilities - West Region promotes the highest efficiency and customer service level of all service functions throughout the assigned portfolio. Oversees service responsibilities for multiple communities. Provides on the job training, implement SOP’s and property logs, coordinates maintenance systems technical training and determines solutions to service team and technical/mechanical issues. Works with the teams to make recommendations and analyze plans, projects, and budgets.

Essential Functions

Coordinate technical training seminars for service associates and monitor training program completion rates for required courses.
Develop and maintain emergency action procedures for the properties.
Hire and train new staff and develop staff to maximize potential including broad level development plans for Service Managers. Manage schedules for maintenance personnel to ensure proper coverage of portfolio and timely resolution of work orders.
Supervise direct reporting staff in accordance with overall company policy.
Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
Comply with all Company policies and procedures related to employment.
Assist corporate team with monitoring and allocating Turnover, CapEx Funds, and R&M Budgets.
Manage and negotiate vendor contracts, contractor’s schedules and work completed inspections for assigned communities.
Ensure current and future maintenance and repair projects do not exceed approved budgeted expenses.
Provide oversight of safety awareness and safety reports.
Conduct inspections on Turns, Pool, Curb Appeal, Shop, Landscaping/grounds, amenities, Turn Process, Review Shops, Safety Inspection, and safety compliance to ensure that they reflect and represent the high quality of the community.
Ensure preventive maintenance programs are reviewed and related work completed.
Monitor and set time and quality standards for service request and apartment turns.
Identify resources and keep informed of local, state, and municipal building requirements and landlord tenant affaires relating to R&M and Capital Investments.
Perform other duties as assigned or as necessary.

Knowledge, Skills, and Abilities

Knowledge of organizational and community policies and procedures, ability to apply these to solve company issues
Demonstrated understanding of overall property service management. Demonstrate the ability to proactively prioritize needs and effectively manage resources.
Must know and follow the Fair Housing laws.
Strong personnel management skills and knowledge of fiscal management.
Demonstrated ability to monitor training programs and identify and provide one-on-one training as needed. Ensures that minimum training requirements are met for all service teams in the area. Mentors and coaches the area Service Managers.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply and teach the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential
Excellent written and verbal communication skills.
Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Supervisory Responsibilities

Service Managers
Service Technician
Groundskeeper
Porter
Painter
Pool Attendant
Housekeeper
Make-Ready Technician

Required Education and Experience

High school diploma or equivalent
Experience in service management for residential properties, rental operations, or related business operations
Minimum 5-7 years’ experience with repair techniques, including mechanical, electrical, plumbing, HVAC, and/or pool maintenance
EPA Certified

Preferred Education and Experience

5-7 years supervisory experience

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